Overview
We want you to be happy! In general, we offer a money-back guarantee on all materials and craftsmanship. We don’t offer refunds for damage from normal wear and tear. Our refund window is 30 days after you receive your items. If during those 30 days you are unhappy with our products, you can return them in like-new condition for a full refund.
Materials and Craftsmanship
If you notice a defect in materials or craftsmanship, please contact Hally (see below). Hally will work with you to either have your product repaired or replaced at our discretion. We back our craftsmanship for the life of the product. Given enough time, even the best of materials will deteriorate eventually.
If you order the wrong item and need to exchange it, we do expect you to pay for shipping. If there is an egregious defect, we will pick up the return shipping.
Please contact Hally hally@quest-overland.com for questions related to refunds and returns.